Client Services Manager

Circa

k to

k pro rata if not full time

Full-time. Permanent. Studio-based with Agile Working.

We’re seeking an experienced and proven professional to join our thriving agency’s Client Services team as a Client Manager. If you’re a confident strategist and campaign planner and great at developing relationships and nurturing a team, then this could be the role for you.

Key responsibilities

Develop, manage, and nurture key relationships with clients and stakeholders
Contribute strategic insights to major project briefs and campaigns
Guide and inspire the wider team, ensuring high performance and the delivery of our promises to clients
Leverage your negotiation and commercial acumen to meet the expectations of both clients and our agency
Proactively identify new business opportunities, fostering organic growth and attracting new clients
Play an active role in winning new business, collaborating with the creative team to deliver exceptional presentations
Support the Client Services Director in resourcing, budgeting, and people management, including performance reviews and objective setting for the team

Required skills and experience

Minimum of three years of experience in a senior client services role, preferably within a creative or marketing environment
Proven track record of successfully developing and expanding client portfolios, demonstrating the ability to cultivate and nurture long-term relationships
Possess a strategic and innovative mindset, adept at uncovering insights beyond the surface level
Excellent communication skills, complemented by strong leadership, interpersonal, and presentation skills
Confidently delivers proposals and creative pitches at a senior/board level
Skilled in conducting comprehensive research, gaining valuable insights, and ensuring that project requirements are aligned with objectives
Ideally experienced in the medical/healthcare sector, with an in-depth understanding of HCP and patient journeys
Demonstrates commercial acumen, with a thorough grasp of business priorities, financial dynamics and, industry trends across both client and agency sectors
Proficient in performance management and personnel evaluation
Embraces a positive and collaborate approach, combined with a curious mindset and the confidence to challenge conventional thinking

We are motivated to provide a better future for all
Gosling is a member of both the Design Business Association and the Healthcare Communications Association, allowing us to provide continuous professional development (CPD) opportunities that support the growth of you and our team. We are driven by a shared commitment to using our knowledge, time, and influence to shape a better future. One that prioritises the environment, enriches communities and uplifts the people we work alongside, including our clients. We celebrate and encourage the diversity of perspectives within our team and among our clients, championing an inclusive environment where everyone can bring their authentic selves. By fostering a workplace that values ideas, individuality, and unique viewpoints, we aim to create a space where all voices are heard and creativity thrives.
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We believe in developing you and our team
We see people as individuals. We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering. We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how – together – we can be the best team possible.

This is ideally a full-time permanent position based at our studios in Harpenden. The role will be competitively remunerated based on experience and capabilities.

If the above has gripped you, please apply by email to tim.g@goslingdesign.com & joss.g@goslingdesign.com. Please include your CV together with your availability and salary expectations.

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Key responsibilities

Required skills and experience

Want to learn about our approach to projects?